Cancellations and Refunds
Attendee Registration Cancellation Policy:
To cancel a course registration and request a refund, complete and submit Form DFS-AA-4 to PTOTraining@floridarevenue.com by 3:00 p.m. E.T. on the last business day before the course start date. The request must include a copy of the canceled check (front and back) or bank or credit card statement showing the charges for online payments.
Course Cancellation Policy:
The Florida Department of Revenue may cancel any course for which the Department deems the number of students enrolled to be insufficient to adequately cover the costs of course administration or for which the Department cannot secure an instructor. Students affected by course cancellations will receive email notification at least ten business days before the scheduled course start date and may apply for a refund or opt to transfer course registration to another course in that program.
To transfer your registration, contact the Department of Revenue by email at PTOTraining@floridarevenue.com. To apply for a refund, complete and submit Form DFS-AA-4 and a copy of the canceled check (front and back) or bank or credit card statement showing the charges for online payments to PTOTraining@floridarevenue.com.
The Florida Department of Revenue is not liable for charges or fees the student incurs because of course cancellations. Students should consider this cancellation policy when making travel arrangements.
